Terms and Conditions

Welcome to www.clevercraftstudio.com. By browsing this website or contracting any of our services, you agree to be legally bound by these Terms and Conditions. If you do not agree, we kindly ask you to refrain from using our services.

1-Website Owner Identification
This website is owned by CleverCraft Studio LLC, a company registered in the State of Florida, USA, with EIN No. 99-2728339, hereinafter referred to as “THE AGENCY.”

2-Scope of Application
These terms apply to all users who access this website or contract services offered by THE AGENCY from any country, primarily Colombia and the United States.

3-Services Offered
THE AGENCY provides digital marketing services, including:

  • Social media strategies
  • Paid campaigns on Google Ads and social media
  • Website design and development
  • Customized marketing and strategic consulting

All services are tailored and formalized through a prior contract.

4-Contracting Process
The process includes the following steps:

  • Presentation of a commercial proposal
  • Contract signed by both parties
  • Initial payment via a link generated through DLocalGo
  • Execution begins according to the agreed schedule

5-Payments and Currency
Payments are accepted in USD or COP, depending on the client’s location. Cash payments are not accepted. Payments must be made according to the timelines established in the contract. In the event of a delay exceeding five (5) calendar days, a 5% weekly surcharge will be applied to the outstanding balance.

6-No Refunds
Payments are non-refundable, except in the case of total and proven non-compliance by THE AGENCY.

7-Client Responsibilities
The CLIENT agrees to:

  • Provide all necessary materials in a timely manner
  • Respond to communications within three (3) business days
  • Approve deliverables or provide clear feedback
  • Ensure the legality of the content provided

8-Agency Obligations
THE AGENCY agrees to:

  • Deliver services professionally and with quality
  • Meet agreed deadlines unless delays are caused by the CLIENT
  • Provide strategic support within the scope of the contract
  • Maintain confidentiality of the information received

9-Intellectual Property
Deliverables will become the property of the CLIENT only after full payment has been made. THE AGENCY reserves the right to keep copies for promotional use unless otherwise requested in writing.

10-Promotional Use
THE AGENCY may include the client’s name, logo, and developed pieces in its portfolio, website, or social media, without disclosing any confidential information.

11-Confidentiality
Both parties agree to maintain the confidentiality of all reserved or sensitive information, even after the termination of the contract.

12-Limitation of Liability
THE AGENCY does not guarantee specific results. Its liability is limited to the actual amount paid by the CLIENT. It is not liable for indirect damages or loss of profits.

13-Modifications
THE AGENCY reserves the right to modify these terms at any time. Any changes will be published on this page and will take effect from the date of publication.

14-Data Protection
THE AGENCY is committed to protecting users’ privacy in accordance with applicable laws in the U.S. and Colombia. Any personal data provided will be treated confidentially and will not be shared with third parties without express consent.

15-Early Termination
The contract may be terminated early due to:

  • Unresolved breach within 30 days
  • Force majeure or legal/technical impossibility
  • Unilateral cancellation before the first quarter, with a compensatory payment equivalent to one (1) additional month

16-Jurisdiction
Any dispute shall be governed by the laws of Colombia and resolved through virtual arbitration.